Why is my printer not connecting to Wi-Fi?
The most common printer problem we see. Usually caused by a router change or a new Wi-Fi password.
Read guideHelp Guides
Answers to common tech problems
Clear guides written for people who just want their tech to work. No jargon. And if a guide does not solve it, we are always happy to come and sort it out in person.
15 guides available
Why is my laptop running so slow?
In most cases a slow laptop is fixable without replacing any parts.
Read guideHow do I know if I have been scammed online?
If something does not feel right, trust that feeling. Here is what to look for and what to do next.
Read guideWhat does a virus warning popup actually mean?
Most scary virus popups are fake. Here is how to tell the difference.
Read guideWhy is my Wi-Fi so slow?
Almost always caused by one of a small number of fixable problems.
Read guideWhy does my smart TV keep buffering?
Constant buffering is almost always caused by a weak Wi-Fi signal or a setting that is easy to fix.
Read guideHow do I set up a new iPhone?
Getting a new iPhone should feel exciting, not overwhelming. Here is what is involved.
Read guideHow do I stop getting so much spam email?
A flooded inbox is exhausting. There are practical steps that can make a real difference.
Read guideHow do I back up my photos from my phone?
Losing years of photos because a phone breaks is heartbreaking. Backing them up is simpler than most people expect.
Read guideWhy does my computer keep freezing?
A computer that freezes regularly is frustrating. In most cases there is a fixable cause.
Read guideHow do I set up Google Home or Alexa?
Smart speakers are useful once they are set up properly. We can take care of the whole thing.
Read guideWhat is two-factor authentication and how do I set it up?
One of the most effective ways to protect your accounts. The name sounds technical but the idea is simple.
Read guideWhy is my email not working on my phone?
Email that suddenly stops working on a phone is one of the most common problems we come across.
Read guideHow do I connect my printer to my phone?
Printing from a phone or tablet is easier than it used to be. Here is what is involved.
Read guideWhy does my Wi-Fi keep dropping out?
A connection that cuts out repeatedly is disruptive. There are a few common causes and most are fixable.
Read guideMore guides coming soon
We are adding new guides regularly covering printers, phones, email, smart TVs, online safety, and more. If you have a specific question that is not covered here yet, get in touch and we will help you directly.