About easyTech Durham
Over 20 years of helping people with technology.
easyTech Durham started with a simple idea: tech support should leave people feeling confident about their own devices.
Serving Ajax, Pickering, Whitby, Oshawa, and the wider Durham Region.
What to expect
What to expect when we visit.
No mystery, no surprises. Here is how a visit goes, from the first call to the moment we leave.
We confirm a time that suits you
You tell us what is going wrong and when works for you. We confirm the appointment by phone or email, so nothing is left vague.
We contact you when we are on the way
Your technician calls or texts before setting off, so you are not left watching the window.
You always know who is at your door
Every easyTech technician arrives with a photo ID card and easyTech branding. If someone turns up without them, do not let them in, and call us.
We listen first, then fix, then explain
We start by hearing what happened in your words. Then we fix it, and before we leave we explain what went wrong and what we did, in simple terms.
Most visits take about an hour
A single problem is usually sorted in about an hour. Bigger jobs, like a new device setup or a scam recovery, take about two.
The price is agreed before we start
You hear the flat fee before any work begins, and it does not change. If something would need to be bought, we tell you the cost first and you decide.
If we cannot fix it on the spot, we say so
Some problems need a part, a replacement, or the manufacturer. We tell you straight, lay out the options, and you are never charged for guesswork.
How we work
Four things you can hold us to.
Patience
We go at your pace. Ask the same question twice and you get the same calm answer twice.
Clear explanations
We explain what happened and what we changed in everyday words, and we write down anything you need to remember.
No upselling
We fix what you asked us to fix. If we notice something else, we mention it and leave the decision with you.
No judgement
Nothing you say about your tech will surprise us or embarrass you. We have heard it all, and we are on your side.
What we help with most
The problems that fill our week.
Arranging help for a parent or grandparent? We do this every week. See how we work with families.
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Slow computers
Laptops and desktops that take forever to start, freeze, or nag about updates.
Phone, Tablet and Computer Help → -
Wi-Fi that drops out
Dead spots, new routers, and internet that works in one room and not the next.
Wi-Fi, TV and Home Setup → -
Printers that will not connect
Printers that vanished after a router change or a new phone, and scanning that never worked.
Printer and Smart Home Help → -
New phones and tablets
Moving everything across from the old device, then learning the new one at your own pace.
1-to-1 Tech Tutoring → -
After a scam
Locking down accounts and devices, changing what needs changing, and steadying things again.
Scam Recovery → -
Staying safer online
Passwords, two-step sign-in, backups, and a check that your accounts are yours alone.
Online Safety Tune-Up →
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★★★★★
"They came precisely on the agreed date and time, courteous and professional. They resolved complex issues with my PC and Android phone, and the cost was fair and reasonable. I would most certainly call them again."
Google Review
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★★★★★
"I live and work in Whitby and would highly recommend easyTech Durham. The technician was punctual and polite, and got my desktop and other devices running efficiently again at a fair price. I'm not that tech savvy, so he patiently explained every step."
Whitby · Google Review
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★★★★★
"An awesome tech. Pleasant to deal with, very knowledgeable, and fixed my router issue when I could not connect after switching providers. Their prices are transparent and very fair. Will use again."
Google Review
In addition to helping people at home, we also work with small businesses across Durham Region and the GTA. From websites and AI workflows to office IT and ongoing support, our technicians bring the same clear, practical approach to business tech.