Why is my printer not connecting to Wi-Fi?
The most common printer problem we see. Usually caused by a router change or a new Wi-Fi password.
Read guideHelp Guides
Answers to common tech problems
Clear guides written for people who just want their tech to work. No jargon. And if a guide does not solve it, we are always happy to come and sort it out in person.
56 guides available
Why is my laptop running so slow?
In most cases a slow laptop is fixable without replacing any parts.
Read guideHow do I know if I have been scammed online?
If something does not feel right, trust that feeling. Here is what to look for and what to do next.
Read guideWhat does a virus warning popup actually mean?
Most scary virus popups are fake. Here is how to tell the difference.
Read guideWhy is my Wi-Fi so slow?
Almost always caused by one of a small number of fixable problems.
Read guideWhy does my smart TV keep buffering?
Constant buffering is almost always caused by a weak Wi-Fi signal or a setting that is easy to fix.
Read guideHow do I set up a new iPhone?
Getting a new iPhone should feel exciting, not overwhelming. Here is what is involved.
Read guideHow do I stop getting so much spam email?
A flooded inbox is exhausting. There are practical steps that can make a real difference.
Read guideHow do I back up my photos from my phone?
Losing years of photos because a phone breaks is heartbreaking. Backing them up is simpler than most people expect.
Read guideWhy does my computer keep freezing?
A computer that freezes regularly is frustrating. In most cases there is a fixable cause.
Read guideHow do I set up Google Home or Alexa?
Smart speakers are useful once they are set up properly. We can take care of the whole thing.
Read guideWhat is two-factor authentication and how do I set it up?
One of the most effective ways to protect your accounts. The name sounds technical but the idea is simple.
Read guideWhy is my email not working on my phone?
Email that suddenly stops working on a phone is one of the most common problems we come across.
Read guideHow do I connect my printer to my phone?
Printing from a phone or tablet is easier than it used to be. Here is what is involved.
Read guideWhy does my Wi-Fi keep dropping out?
A connection that cuts out repeatedly is disruptive. There are a few common causes and most are fixable.
Read guideHow do I update my iPhone?
Updating your iPhone is one of the simplest ways to keep it working well and stay protected from scams.
Read guideHow do I make a video call on my phone or tablet?
FaceTime, WhatsApp, Zoom and Google Meet explained side by side, so you can pick the right one.
Read guideWhat is a password manager and should I use one?
A clear explanation of what password managers actually do and why they are safer than writing passwords down.
Read guideWhy is my TV remote not working?
Most remote problems come down to a small handful of causes. Here are the quick checks to try first.
Read guideHow do I free up storage on my phone?
A phone that keeps saying "storage full" is stressful. Here is how to fix it in the right order.
Read guideWhy does my internet keep disconnecting?
Losing the internet a few times a day? The cause is usually one of four things, and the fix depends on which.
Read guideWhat is the cloud and am I using it?
"The cloud" gets mentioned everywhere but nobody ever really explains it. Here is what it actually means.
Read guideWhy is Windows Update stuck or taking so long?
A frozen update screen is worrying. Do not pull the plug. There is a sensible order of things to try first.
Read guideHow do I spot a phishing email?
Phishing emails have become very convincing. Here is how to tell a real one from a fake.
Read guideWhy will my Bluetooth not connect?
Headphones, cars, speakers and hearing aids all pair slightly differently. Here is a clear walkthrough for each.
Read guideWhy does my printer say it is offline?
An offline printer is almost always a software problem, not a printer problem. Here are the common causes.
Read guideHow do I find my Wi-Fi password?
Where to look on the router, your computer or your phone, without having to reset anything.
Read guideWhy won't my laptop turn on?
Calm, step-by-step troubleshooting when a laptop refuses to start. Your files are almost always safe.
Read guideWhy is my iPhone battery draining so fast?
The six most common battery drains on an iPhone and how to quieten each one.
Read guideHow do I transfer photos from my phone to my computer?
Clear walkthroughs for iPhone to Windows, iPhone to Mac, Android to Windows and Android to Mac.
Read guideHow do I install Netflix on my smart TV?
How to add Netflix to Samsung, LG, Sony and other smart TVs, including older models.
Read guideWhy won't my smart TV connect to Wi-Fi?
Step-by-step fixes for a smart TV that refuses to join your Wi-Fi network.
Read guideHow do I create a strong password?
Why length matters more than symbols, and how to pick passwords you can actually remember.
Read guideWhat should I do if my account has been hacked?
Calm, urgent steps to take if your email or social account has been taken over.
Read guideHow do I recover a forgotten email password?
Clear recovery steps for Gmail, Outlook and Yahoo, including what to do if the recovery phone is gone.
Read guideWhy is my printer printing blank pages?
Blank pages are almost always a cartridge or cleaning issue. Here are the five most common causes.
Read guideHow do I scan a document to my computer?
Clear steps for scanning to Windows, Mac, or using your phone camera as a scanner.
Read guideWhat is a mesh Wi-Fi system and do I need one?
A clear explanation of mesh Wi-Fi, how it differs from a range extender, and whether it is right for your home.
Read guideHow do I free up storage space on my computer?
Simple steps to reclaim space without deleting anything important. Recycle bin, programs, browser cache and more.
Read guideWhy is my phone storage full?
The six biggest storage drains on a phone and quick fixes for each one.
Read guideHow do I set up a new Android phone?
A clear step-by-step walkthrough for setting up a new Android phone and moving your stuff across.
Read guideWhy is my Ring doorbell offline?
The five most common reasons a Ring doorbell drops offline, and how to fix each.
Read guideHow do I make text bigger on my phone?
Where the text size, zoom and bold text settings live on iPhone and Android.
Read guideHow do I check if my email has been in a data breach?
A safe, free way to check your email against known breaches and what to do if it turns up.
Read guideHow do I set up a new email account?
Choosing between Gmail, Outlook and Yahoo, creating the account, and adding it to your phone.
Read guideHow do I set up a wireless printer from scratch?
A clear step-by-step walkthrough from unboxing to first test page in about 20 minutes.
Read guideWhy is my printer printing the wrong colours?
The five most common causes of colour problems and how to fix each one.
Read guideHow do I restart my router properly?
The correct restart sequence, what the lights mean, and when a restart will not fix the problem.
Read guideWhy is my internet slow at certain times of day?
Peak congestion, background downloads and old routers explained, with the right fix for each.
Read guideWhy does my laptop battery drain so fast?
The six biggest battery drains on a laptop and quick fixes for each one.
Read guideHow do I connect my laptop to a TV screen?
HDMI, Chromecast, AirPlay and wireless mirroring explained side by side. Pick the method that suits you.
Read guideHow do I update my smart TV software?
Clear update steps for Samsung, LG and Sony smart TVs, plus why updates matter.
Read guideHow do I add my email to my phone?
Step-by-step walkthrough for adding a Gmail, Outlook or Yahoo account on iPhone or Android.
Read guideWhy are my emails going to the wrong folder?
Spam filters, forgotten rules, focused inbox and the archive-vs-delete confusion, all explained.
Read guideHow do I set up a smart plug?
A clear six-step setup from unboxing to scheduling, with voice control tips.
Read guideHow do I set up smart lights?
Smart bulbs vs switches, picking an app, grouping rooms, and voice control in clear terms.
Read guideMore guides coming soon
We are adding new guides regularly covering printers, phones, email, smart TVs, online safety, and more. If you have a specific question that is not covered here yet, get in touch and we will help you directly.