For Families
Tech help for your parents and grandparents
Patient in-home visits across Durham Region for the people who raised you, and fewer of those phone calls for you.
Ajax, Pickering, Whitby, Oshawa, and the wider Durham Region. Retirement residences and care homes welcome.
Sound familiar?
Tired of being the family tech support?
The call about the printer that stopped printing. The one about the Wi-Fi that "just went off". The worried one about a pop-up that said the computer had a virus and gave a number to ring. You love them, and you want to help. But you are not there, you are not a technician, and talking someone through a settings menu over the phone is nobody's idea of a good evening.
We can be the number they call instead. Our technicians visit them at home, fix what is wrong, and explain it in a way that sticks, with the steps written down so it stays fixed after we leave. You get your evenings back, and they get help from someone who is patient because that is the job.
Our approach
How we work with seniors
Most of the people we help at home are over 65. This is how every visit runs.
What we help with most
The things families ask us about
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New phones and tablets
Moving everything across from the old device, then learning the new one at a comfortable pace.
Phone, Tablet and Computer Help → -
Video calls with family
FaceTime, WhatsApp or Zoom set up on the big screen or the tablet, with a practice call before we leave.
1-to-1 Tech Tutoring → -
Email and passwords
Getting back into locked accounts, sorting out passwords, and setting up a system they can actually remember.
Email password guide → -
Wi-Fi and TV
Wi-Fi that reaches the bedroom, the TV remote that makes sense, and the streaming apps they want.
Wi-Fi, TV and Home Setup → -
Printers
The printer that stopped working after the router changed, and scanning that never worked in the first place.
Printer and Smart Home Help → -
Scam recovery and online safety
Steadying things after a scam, or a check-up before one happens: passwords, two-step sign-in, and what to ignore.
Scam Recovery →
Experience you can lean on
We have done this for a long time.
Our team has spent years helping seniors with technology, in their own homes, in long-term care and retirement residences, and through community organizations across Durham Region. We know the difference between a phone that is broken and a phone that is set up in a way nobody over 70 should have to live with, and we fix both. We are also glad to work with family and care staff together, so everyone knows what changed and what to do if it happens again.
If you run a long-term care home, a retirement residence, or a community group, we offer group sessions and on-site help. Get in touch to talk about what would suit your residents or members.
Give a visit as a gift
A gift that gets used.
A tech visit makes a practical gift for birthdays, Mother's Day, Father's Day, and the holidays. It is the present that ends with the photos finally backed up and the video calls actually working.
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Tell us who it is for
Their name, roughly where they live, and the occasion. You pay the flat fee for the visit you choose.
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We email you a gift card
A printable gift card arrives by email, usually the same business day, ready to tuck into a card or hand over.
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They book when it suits them
They call us when they are ready, and we arrange the visit directly with them. No expiry pressure.
- Standard Visit, $89: one problem, about an hour
- Extended Visit, $129: several problems or a new device setup, about two hours
- Online Safety Visit, from $149: passwords, accounts, and scam protection
- Travel across Durham Region included
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★★★★★
"I live and work in Whitby and would highly recommend easyTech Durham. The technician was punctual and polite, and got my desktop and other devices running efficiently again at a fair price. I'm not that tech savvy, so he patiently explained every step."
Whitby · Google Review
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★★★★★
"I had the pleasure of receiving outstanding support from easyTech Durham. I needed to transfer data from my current iPhone to my new one, alongside several technical questions about my MacBook. They proved to be nothing short of phenomenal, with invaluable knowledge and patience. I would highly recommend easyTech."
Google Review
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★★★★★
"They came precisely on the agreed date and time, courteous and professional. They resolved complex issues with my PC and Android phone, and the cost was fair and reasonable. I would most certainly call them again."
Google Review
FAQ
Questions families ask
- Do I need to be there?
No. Many families book from another city and we handle the visit directly with the person we are helping. You are welcome to join by phone during the visit or be there in person, and we can send you a short summary afterwards if they are happy for us to.
- Can you help if they live in a retirement residence or care home?
Yes. We visit retirement residences and long-term care homes across Durham Region regularly, and we are used to working alongside care staff and around the home’s routines.
- Will they get instructions they can keep?
Yes. Before we leave, we write down the steps for whatever we set up or fixed, in simple numbered steps in large print, so they have something to follow after we have gone.
- Can I book and pay on their behalf?
Yes. You can book and pay for the visit yourself, either as a gift or simply to take it off their plate. We confirm the appointment with them directly, and the flat fee is agreed before we start.