Bank investigator scam: they come to your door for your card
A caller pretends to be your bank's fraud team, then sends someone to your home to collect your bank card.
How it works
The call appears to come from your bank, sometimes with the real bank number showing on call display. The caller already knows your name, address, and phone number, and claims there are fraud charges on your card. To "protect your account" they say an investigator will come by to pick up your card, or they ask for your PIN over the phone. Nearly 100 people across the GTA fell for this in 2025, including 41 reported in Durham Region.
The tell: Someone offers to come to your house to collect your bank card. No bank does this, ever.
What to do
- Hang up. Your bank will never send anyone to collect your card and will never ask for your PIN.
- Call your bank yourself using the number printed on the back of your card.
- If you handed over a card, call your bank immediately to cancel it, then report to DRPS at 1-888-579-1520.
Sources
If this has already happened to you, our scam recovery visit can lock down your accounts and devices. And if you are just not sure whether something is a scam, asking us is always free.