Fake Enbridge letters and calls: gas inspections and rebate offers
It is a scam. Enbridge does not sell or service equipment, does not offer rebates by phone, and does not book inspections through a number in a letter.
A letter that looks official asks you to call to book a mandatory gas meter and pipeline inspection. The number connects to scammers. A newer version skips the letter: a caller claiming to be Enbridge Gas offers monthly rebates tied to updating your furnace or water heater.
How it works
The letter asks you to call to book a gas meter and pipeline inspection. The number connects to people who collect personal information by phone and text, sometimes asking for payment or banking details. Enbridge confirms it does not sell door to door, does not take credit card payments over the phone, and does not sell, rent or service gas appliances or smart thermostats.
In August 2026 a Whitby resident reported the call version: someone claiming to be Enbridge Gas offering monthly rebates if the household upgraded its equipment. Enbridge says scammers often spoof caller ID so a call appears to come from Enbridge, and it has also warned about a company calling Ontario residents to "check their appliances", social media ads offering free thermostats and energy kits, and emails offering a free heat pump.
How the real Enbridge Gas contacts you
Enbridge says a legitimate letter would arrive through the mail, and if your meter needs replacing you will be notified in advance. Its representatives only come to the door for Enbridge programs when an appointment has been booked, and they carry company identification.
Enbridge does not sell natural gas door to door, does not sell, rent or service gas appliances or smart thermostats, and does not take credit card payments over the phone. If you have any doubt, call the number printed on your bill.
Source: Enbridge Gas: scam awareness
Does Enbridge Gas call you about rebates?
Enbridge does not sell, rent or service furnaces, water heaters or smart thermostats, so it has no equipment rebate to offer you by phone. Real energy rebate programs exist, but you apply for them yourself through the program website. A caller offering a rebate for new equipment is not Enbridge.
What to do
- Do not call numbers from unexpected letters. Call Enbridge using the number on your real bill.
- Hang up on anyone offering rebates or an appliance check. Enbridge does not sell or service appliances.
- Ask for company ID from anyone who comes to your door about your gas service, and call Enbridge to confirm the appointment.
- If you tapped the link, entered details or paid: here is exactly what to do next, step by step.
- If this one also reached you by text, forward that text to 7726 (SPAM). How to do that on iPhone and Android.
- Got a different message? Run it through our one-minute checker.
Sources
If this has already happened to you, our scam recovery visit can lock down your accounts and devices. And if you are just not sure whether something is a scam, asking us is always free.