Fake Microsoft virus pop-up with a phone number
A full-screen warning says your computer is infected and tells you to call a support number. The number reaches a scammer.
How it works
While browsing, your screen suddenly fills with an alarming virus warning, often with a loud alert sound. It looks like it comes from Microsoft and shows a toll-free number. If you call, a polite "technician" asks for remote access to your computer, shows you fake problems, then charges hundreds of dollars, asks for gift cards, or quietly opens your online banking. Durham residents have reported these calls and pop-ups locally.
The tell: A virus warning with a phone number on it. Real warnings from Microsoft or Apple never include a number to call.
What to do
- Do not call the number. Real Microsoft warnings never include a phone number.
- Close the browser. If it will not close, hold the power button to restart the computer.
- If you already gave someone remote access, disconnect from the internet and change your passwords from a different device, starting with banking and email.
Sources
If this has already happened to you, our scam recovery visit can lock down your accounts and devices. And if you are just not sure whether something is a scam, asking us is always free.